Performance review examples customer focus

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Performance review examples customer focus

What is customer service? Nothing without exceptional reps. Developing your employees into customer service gurus is a snap using these sample phrases for performance appraisals.
PERFORMANCE APPRAISALS FOR EMPLOYEES MEETING EXPECTATIONS
 If your employee meets expectations, acknowledge that with phrases on their performance review such as:

• Works very well with clients as well as all staff members
• Has a very warm rapport with everyone she comes in contact with
• Follows up with clients to ensure no one feels forgotten or lost in the process
• Clearly enjoys the “people” aspect of his position
• Consistently answers the phone with a smile and a friendly hello
• Readily admits when she doesn’t know the answer to a particular query
• Outlines the steps that she will take to resolve a problem
• Receives ongoing positive feedback from clients—both verbally and in writing
• Has become the “go to guy” for clients who seek his advice to solve problems
• Excels at providing timely feedback to even the most difficult customers
• Consistently gains necessary approvals and authorizations
• Is able easily to switch from English to Spanish and back again
• Is an empathetic and focused listener
• Skillfully overcomes customers’ objections
• Deals with challenging customers without becoming aggressive
• Has developed a loyal customer base and a high rate of repeat business
• Enjoys identifying “out-of-the-box” solutions for clients with special needs
• Skillfully manages all but the most challenging customer situations
• Knows when to ask for additional support from team management
• Is able to redefine the customer service process to meet clients’ changing needs
• Overcomes objections in a logical and conversational fashion 

Useful materials related to performance review examples customer focus

• http://performanceappraisal123.com/11-methods-for-performance-review

• http://performanceappraisal123.com/300-free-phrases-for-performance-review