Performance review examples decision making

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Performance review examples decision making

Making decisions for your small business might seem to require wisdom beyond your capabilities. However, if you are methodical about your decision-making process, there is a better chance that your resulting determinations will lead to success. To ensure that your decisions benefit your company, properly evaluating their effectiveness will help you know if you should stay on track or make subsequent changes.

Pinpoint the Issue

As a business owner, you are faced with a variety of decisions every day. Some are important and affect the course of your company's future, while others are not as vital but must be acknowledged. For minor issues, quick thinking and experience can direct your response. However, matters needing more thought and discernment should be closely analyzed. You must pinpoint the issue requiring a decision. You may have found a problem that needs resolving, but upon closer analysis, you've identified an underlying situation needing to be addressed. For example, if a customer complains about inadequate service, it may not be the fault of your employee but rather the poor implementation of a company policy.

Determine Solutions

Once you have adequately identified the decision that must be made, determine if the solution will be isolated to one situation or become a company-wide policy. If your decision will affect employees and customers through comprehensive changes in systems or processes, ask for input from management. Make a list of the advantages and disadvantages of viable decisions. Project the impact of the decision to your sales, revenues and profits. Even minor decisions that are not far-reaching should be considered carefully in case implementation affects other areas of business.

Implement Decision

You may be tempted to implement an important decision before conducting an analysis of its merits. Your insight as an experienced small business owner can give you confidence that you are making the right decision without thinking of the ramifications. Instead of being hasty, carefully consider all aspects of your decision and its application. If you are changing a company policy, notify your employees and meet with them to answer questions and discuss the implementation strategy. If customers are affected, send letters and post a notice on your website explaining the changes and benefits involved. Be confident in your decision so others will not question its validity.

Evaluate Effectiveness

Perform online surveys and ask customers to answers questions to evaluate the effectiveness of your decisions. Document workplace data if your decision involves employees, manufacturing, or processes and systems. Expect complaints from customers and employees. Determine if they do not like changes in general and eventually will adapt to them or if you have made a mistake that needs further analysis to resolve. Don't overlook serious feedback that can have a negative impact on your profits, but be open to suggestions and continue the process of decision-making and implementation until all departments run smoothly.

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