Performance review examples problem solving

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Performance review examples problem solving

At a small business, a single employee often has significant responsibility for overall company operations. Independent judgment and superior problem-solving skills are critical to the smooth running of the business; an employee must be able to identify possible solutions and the associated impacts of each solution to effectively do his job. The employee evaluation is part of a combined approach, with training, counseling and discipline, to address poor problem-solving skills.

Step 1

Decide the category that best encompasses the employee’s problem-solving abilities. Some performance evaluation forms have a specific named section, such as “Problem-solving and decision making”; alternatively, your company’s evaluation guide might list problem-solving ability as an example of a certain rating factor. If no formal guide exists, determine the category, such as “Judgment,” that best aligns with problem-solving skills.

Step 2

Rate the employee’s problem-solving skills. Typical ratings include “Exceeds expectations,” “Meets expectations” or “Needs improvement.” Explain why you assigned the particular rating; for example, you might write: “John was rated as ‘exceeds expectations’ in the area of problem solving because he consistently works on his own initiative to resolve issues. John gets buy-in from other employees and takes into account all perspectives before identifying potential solutions.”

Step 3

Give specific examples of the employee’s problem-solving abilities during the rating period. Include a factual description of the incident. Give detailed feedback about what should have happened to take the behavior to an “Exceeds expectations”; this gives the employee a goal toward which to work. For example, you might write: “John’s solution to the problem failed to account for the impact on other divisions and created workload issues for other staff.”

Step 4

Mention any disciplinary actions that occurred because of concerns with the employee’s problem-solving abilities. Summarize the issue; greater detail is unnecessary because the disciplinary document already should be contained in the employee’s file. For example, you might write: “During this rating period, John received a written warning for his failure to address problems as they occurred.”

Step 5

Set specific goals for the next rating period. Create specific, measurable goals and clearly define how they may be achieved. For example, you might write: “During the upcoming rating period, John will be expected to independently identify at least one potential solution to the problem before bringing the issue to his manager’s attention for further discussion.”

Useful materials related to performance review examples problem solving

• http://performanceappraisal123.com/11-methods-for-performance-review

• http://performanceappraisal123.com/300-free-phrases-for-performance-review